Improved access through:
Collection Modernisation Project:
Collection includes 12,800+ unique UOW archival items
2.9 million+ page views in 2021
Image: Column graph showing Archives online views steadily increasing from over 1.5 million (2018) to 2.9 million (2020).
Digitisation of special collections including:
Image: Column graph showing 95% of queries matched with appropriate answers 2019-2021.
Everyone who responds to Live Chat do a fantastic job - always prompt helpful and communicate effectively
Amazing this service is available over the weekend
Image: Column graph showing number of chats steadily increasing from approx 2500 (2019) to approx 12500 (2021).
Image: Column graph showing consistent 90% satisfaction of tiered services from 2018 to 2021.
Image: Staff member sitting at computer speaking with student on screen via virtual services point.
Quote: I'm loving the new library space. Very open, lots of seating with charging ports! And the book collection is still quite impressive.
1. Two students sitting and studying in the Library with bookshelves, plants and Flugelman sculpture in the background.
2. Two students sitting and talking in the Library Lounge area with kitchenette in the background.
I had a look at Elements and it is all very clear. I like the fact that it combines several metrics.
I just wanted to reiterate that I think Elements is fantastic... I think what you have created is just great.
Respect, responsibility and reciprocity are the foundations of the Jindaola Program.
Partnering with UOW colleagues and engaging in group experiences to embed Aboriginal knowledges into the curriculum and progress learning, teaching and research goals.
We are better able to:
Recognised for Outstanding Best Practice at the Jindaola Best Practice Symposium in 2021.
Image: Illustration of a lizard by Jade Kennedy
Future-Ready Capabilities Framework
Image: Library staff receiving VC Outstanding Service Award